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Return and Refund Policy

Last updated: 20 July 2026

This policy applies to orders placed with Revitalise Research Ltd, trading as Revitalise Peptides. Nothing in this policy limits any rights or remedies that cannot lawfully be excluded.

1. Cancelling before dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at support@revitalise-peptides.com. We will make reasonable efforts to stop the order, but we cannot guarantee cancellation once fulfilment has begun.

2. Consumer right to cancel

If you are purchasing as a consumer, you will normally have 14 days from the day after delivery to tell us that you wish to cancel, unless a statutory exception applies. After notifying us, you normally have a further 14 days to return the goods.

To cancel, email us or use the model cancellation form below. Please include your name, order number, delivery address and the items concerned.

3. Returning goods

Return items securely packaged, complete and in substantially the same condition in which they were received. You may inspect goods as you would in a shop; we may make a lawful deduction if handling goes beyond what is reasonably necessary and reduces their value.

Unless goods are faulty, damaged, incorrect or misdescribed, you are responsible for the direct cost of returning them. Contact us before sending anything so that we can provide the correct return instructions and address.

4. Sealed products and other exceptions

Important — opened or broken product seals: where a product is supplied with a tamper-evident seal for health-protection, hygiene or contamination-control reasons, it cannot be returned for a change-of-mind refund after that product seal has been opened, broken or removed if the item is no longer suitable for return. Once the seal is broken, we cannot verify that the contents have not been opened, contaminated, substituted or otherwise tampered with.

This is about the seal on the product itself. It is not about damage to the outer postal or delivery packaging. If an item arrives with its product seal already broken, or the item or packaging is damaged in transit, contact us promptly and provide photographs where possible. Your rights for faulty, damaged, incorrect or misdescribed goods are not affected.

Cancellation rights may also not apply to goods that are genuinely made to order or personalised, liable to deteriorate or expire rapidly, or covered by another statutory exception. An exception will only be relied on where it lawfully applies and, where required, was made clear before purchase.

The specialist or research-only nature of a product does not by itself remove statutory consumer rights.

5. Faulty, damaged, incorrect or misdescribed goods

Please contact us promptly if an item arrives damaged, faulty, incorrect or not as described. Include your order number and, where helpful, photographs of the product, packaging and shipping label. We may request that an item is returned for inspection and will provide reasonable return instructions.

Where required by law, we will offer an appropriate remedy, which may include a repair, replacement, price reduction or refund. Reporting periods in this policy do not restrict your statutory rights.

6. Refunds

Where a consumer cancellation is valid, we will refund the price paid and the cost of the least expensive standard delivery option offered by us. Additional delivery upgrades are not refundable beyond the standard-delivery amount.

Refunds will be made to the original payment method without undue delay and normally within 14 days after we receive the returned goods or evidence that they were sent back, whichever is earlier. Where no goods were supplied, the refund will normally be made within 14 days after we are informed of the cancellation.

7. Lost or delayed parcels

If tracking suggests that a parcel is lost or materially delayed, contact us. We may need to complete a courier investigation before confirming the appropriate refund or replacement, but this does not reduce rights that apply under consumer law.

8. Model cancellation form

To: Revitalise Research Ltd, 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@revitalise-peptides.com

I/We give notice that I/we cancel the contract for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:

9. Contact

Revitalise Research Ltd (company number 17260326), trading as Revitalise Peptides.
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.
Email: support@revitalise-peptides.com.